Returns & Exchanges
We want you to love your skin, but if you are not completely satisfied with your Murad.com purchase for any reason, we offer a 60-day money-back guarantee on all products. Please note that original shipping charges are non-refundable and items must be returned in their original packaging.
Initiate Your Return
Visit our online Returns Portal and enter your order number and billing zip code to start the process and select the items you wish to return.
Print Your Label
Once your request is submitted, download and print the prepaid UPS or USPS shipping label provided through our portal to ensure tracked delivery.
Pack and Ship
Securely pack your items in their original box or a similar sturdy container, attach the prepaid label, and drop it off at any authorized carrier location.
Receive Your Refund
After our warehouse receives and inspects your return, a refund will be issued to your original form of payment within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing